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Agility and Flexibility are at the Heart of Capital One’s New London Offices

Capital One’s London workplaces have “agility at heart,” with an purpose to help an array of work types.  

Capital One tapped HLW to design its new London workplaces, reflecting the firm ethos of simplicity and humanity in banking. The agile office spreads throughout two flooring of the White Collar Manufacturing unit constructing on Previous Road Yard and goals at exemplifying the current development of monetary establishments investing closely in individuals and place to help their digital endeavors. It seamlessly mixes adaptable and different work area with the safety required by a world monetary establishment, whereas additionally remaining open and accessible so as to grow to be an integral half of the tech and monetary communities in London.

“Capital One’s new offices have been designed with technological innovation and collaboration as its core focus, to enable Capital One’s employees freedom and flexibility in how and where they work,” stated HLW’s Managing Director Bronte Turner.

The worlds of tech and finance collide in Capital One's new London offices. Image courtesy of Hufton & Crow.

The worlds of tech and finance collide in Capital One’s new London workplaces. Picture courtesy of Hufton & Crow.

When was the venture accomplished?   


How a lot area?   

30,000 SF

Was this new or renovated area?


Describe workspace varieties.

The work area permits Capital One’s staff freedom and flexibility in how and the place they work. Specializing in flexibility and adaptability, together with extremely versatile desks that rotate to type new pairs and groups, collaborative working areas.

Capital One's new London offices feature an open plan workspace with a wide variety of areas to support multiple ways of working. Image courtesy of Hufton & Crow.

Capital One’s new London workplaces function an open plan workspace with all kinds of areas to help a number of methods of working. Picture courtesy of Hufton & Crow.

What different variety of help area or amenity areas are offered? 

Capital One’s London house is made up of two flooring, ranges 9 and 10, related by a brand new lodging staircase. Degree 10 welcomes employees and guests with an off-the-cuff reception area that flows seamlessly into a big social hub. This can be a enterprise and group targeted area that transforms from the social and collaborative coronary heart of the office to a versatile occasion area for 250 individuals. Two giant scale versatile conferences areas adjoining can both be used independently or mixed with the social area to extend occupancy. The area creates a wealthy and numerous setting of bespoke furnishings while remaining completely versatile – with the giant scale digital “big picture” delivering employees and model communications. The primary work flooring mix small neighborhoods of versatile, movable desking with bespoke scrum area that may be hid for privateness or opened up with movable screens to the relaxation of the area. All scrum areas embrace touchscreen know-how to seize and disseminate scrum info digitally. A mixture of giant and small versatile assembly rooms and one individual focus rooms are mixed with open collaboration area that helps a spread of makes use of and durations. Specialist areas, similar to product testing and interview rooms, are situated near the entrance.

A central hub on every flooring accommodates meals and beverage choices with assembly and video games areas, which are related by a function stair with floating assembly pods to encourage probability encounters to be become worthwhile conversations.

The new London offices feature a game space. Image courtesy of Hufton & Crow.

The brand new London workplaces function a recreation area. Picture courtesy of Hufton & Crow.

Has the challenge achieved any particular certifications?

BREEAM Wonderful

What’s the undertaking’s location and proximity to public transportation and/or different facilities? 

London’s creating tech precinct in Shoreditch, near Previous Road station.

Was the C-suite concerned in the venture planning and design course of? In that case, how?

The group have been engaged to not solely develop a brand new and pioneering technique however to go deeper and conduct a evaluate of how the enterprise at present operates throughout all its departments. Our findings allowed us to make suggestions that influenced the bodily, and the organizational, design of the enterprise shifting ahead.

Capital One's offices spread across two floors, connected by a staircase. Image courtesy of Hufton & Crow.

Capital One’s workplaces unfold throughout two flooring, related by a staircase. Picture courtesy of Hufton & Crow.

What sort of programming or visioning actions have been used?

The HLW group did a collection of Visioning Periods, Interviews, Benchmarking, Website Excursions, Mock-ups, and a Area Utilization research.

Have been any pre-planning surveys carried out to get worker enter?

Sure; HLW’s office technique evaluation aimed to know Capital One’s enterprise objectives and improve the evolution of the firm. A office technique was developed, centering on creating nice experiences and supportive areas for groups and the nature of the work they undertake; serving to Capital One to push the boundaries of their working procedures by creating surroundings that helps the nature of the enterprise’ agile working strategies.

Have been there some other type of worker engagement actions?

A mess of employees engagement entrance finish and change administration in the direction of the finish of the undertaking allowed for Capital One’s groups to occupy the constructing in two phases and to be absolutely operational, snug with their new residence and extremely productive shortly.

The workspace includes meeting zones which can transform easily into a larger scale showcase and exhibition space which maximizes the amazing views of the city, and allow visitors a glimpse into the inner working of life at Capital One. Image courtesy of Hufton & Crow.

The workspace consists of assembly zones which may rework simply into a bigger scale showcase and exhibition area which maximizes the superb views of the metropolis, and permit guests a glimpse into the inside working of life at Capital One. Picture courtesy of Hufton & Crow.

Please describe any program necessities that have been distinctive or required any particular analysis or design necessities.

The design idea “Paper Space vs. Cyber Space,” have been distinctive to this venture. The design idea additional celebrates Capital One via the symbolization of paper against pc know-how, celebrating each the historical past and future of the group. Pure supplies and tender curves mirror “paper space,” which is balanced towards the manufactured onerous supplies of “cyber space.” These two themes come collectively to create an setting that mirrors the firm’s distinctive work tradition. The supplies additionally praise the architectural design and base construct designed by AHMM.

A bespoke peak adjustable and cellular desking system was designed which permits groups final flexibility in arranging their very own areas while benefiting from the selection to take a seat or stand while they work.

Was there any emphasis or necessities on programming for well being and wellbeing initiatives for workers?

Capital One worth its employees’s bodily, psychological and religious wellbeing. Planting performs a serious half in the schemes design and quite than be bolted in on is intrinsically designed into nooks and crannies round the area. Wellness is additional supported by encouraging motion by way of the new staircase, ample recent water distributed round the area, excessive ceilings and nice pure mild for all, the use of pure and natural supplies – and not forgetting the operating monitor on the roof accessible by all employees.

Sit-stand desks have been carried out all through, because of the quantity of time some staff would spend at desks. Areas for breaks, social interplay and actions have been included throughout the area. Mobility is inspired by positioning the new vertical connection at the coronary heart of the area however away from the major social area which means that the majority of employees are inspired to stroll round and make use of the entire office. A room for quiet contemplation is offered for workers to flee their everyday duties and selection is in all places permitting employees to decide on the greatest approach to full any given process. There are additionally nice bike, operating and bathe amenities in the basement.

The artistic workforce at HLW designed and delivered a workspace that showcases the enterprise whereas making a incredible area for workers to work in, enabling Capital One individuals to deliver their entire selves to work, and showcasing Capital One as a fascinating group to work with.

The space has a wide range of working environments to support many work styles, offering staff the freedom of choice to encourage them to flourish. Image courtesy of Hufton & Crow.

The area has a variety of working environments to help many work types, providing employees the freedom of option to encourage them to flourish. Picture courtesy of Hufton & Crow.

Have been there any particular or uncommon development supplies or methods employed in the venture?

Val Chromat sliding white board dividing screens used as function cladding and joinery, to offer various choices in phrases of methods of working. Function timber rafts with built-in lighting, an acoustic remedy to the ceiling and perforated metallic wall cladding to offer acoustic enhancement and additionally add to the general look of the area.

What merchandise or service options are making the largest influence in your area? 

Presently the primary actual property concern for know-how corporations is managing future change – particularly in relation to managing headcount. Offering a office that was prepared for now however adaptable for the future was key to the success of the undertaking. The staff instilled a perception that the answer on day one can be one which accepted that change might occur right away and that the constructing must be designed to soak up that change. A intelligent fluid design has been achieved with the use of movable partitions and furnishings options that permit for hourly and annual change. Lockers are offered to permit the desk sharing ratio to extend as the headcount does. Further circuits and cooling have been put in to help further future use.

What sort of branding parts have been included into the design?

Capital One branding was featured in reception by way of signage and digital screens.  Though refined in its fashion the constructing consists of some shock befitting an revolutionary know-how agency reminiscent of seating made out of Lego (the workforce needed to write to Lego to get a particular supply of all white bricks!) and bespoke pc recreation impressed furnishings.

The new offices feature collaborative working, meeting and visual management zones integrated to become an extension of the working area, as well as quiet focus areas and private booths to cater for individual working approaches. Image courtesy of Hufton & Crow.

The brand new workplaces function collaborative working, assembly and visible administration zones built-in to turn out to be an extension of the working space, in addition to quiet focus areas and personal cubicles to cater for particular person working approaches. Picture courtesy of Hufton & Crow.

What’s the most original function of the new area? 

The ultimate scheme delivers an area and expertise that’s each related however meandering, with each element thought of however nonetheless inherently change pleasant. The area is permeable and accessible while respectful of the want for compliance and targeted, productive work. A mixture of open areas are offered comparable to the occasion area for group lunches and group hackathons and a related staircase for probability and deliberate encounters.  Together with areas that are designed round extra focussed interplay resembling versatile, know-how enhanced scrum area and cubicles that may change mode from casual to extra formal area by merely folding away a desk.

What type of know-how merchandise have been used?

Numerous options corresponding to a room reserving system, scanomat espresso machine, floor hubs and built-in tech all through.

The new offices aims at supporting the nature of the businesses’ agile working methods. Image courtesy of Hufton & Crow.

The brand new workplaces goals at supporting the nature of the companies’ agile working strategies. Picture courtesy of Hufton & Crow.